Anyone who is 19 years of age or older and is of legal age to purchase vaping products in their province of residence only within Canada.
What forms of payments are accepted?
Currently, we accept Mastercard, Visa, Debit, American Express, Discover, Apple Pay, and Google Pay.
When will my order be shipped?
Once we receive your order, it goes into the queue to be packed and shipped. If your order is received before the cut-off time, 6:00 p.m. (EDT) most likely it will be shipped the same day. Occasionally delays due to inventory, weekends, holidays, sales or shipping partner delays can happen, so customers should expect 1 - 3 days. However, your shipping method will reflect when your order will arrive.
How to track my order?
You can login your “My Account” on our website to track your order and or you can track your order through the email we sent you once the order is shipped out.
How to return or exchange my order?
Our policy states that "All sales are final". We currently do not accept any returns. This is due to the nature of vaping products. It is both a health risk and safety issue. Kindly email us at Info@empirevape.ca for further information regarding this topic.
Disclaimer
Valid identification may be required to verify purchase transactions, matching the card used for payment, at our discretion. This measure is implemented to ensure the security and integrity of transactions. We appreciate your understanding and cooperation in this matter.